Terms of service.

About these terms

These Terms of Service describe the relationship between Golden Banana, Inc. (“Kiozi,” “we,” or “us”) and the business or authorized person using Kiozi (“you”). They cover our kiosk software, merchant console, and related services. You must have authority to act for the business whose account you create or manage.

Your separately agreed service plan and any signed project agreement form part of your arrangement with Kiozi. If a signed agreement expressly changes a provision here, that agreement controls for its stated scope. Nothing in these terms limits rights or obligations that applicable law does not allow the parties to exclude.

Accounts and responsible use

Provide accurate account and business information, keep it current, and protect access to your phone number, devices, and staff accounts. Only give access to people authorized to manage your business. Contact us promptly if you suspect unauthorized access.

Use Kiozi for lawful business activities. Do not use it for fraud, unauthorized access, interference with the service, or content that infringes another person’s rights.

The service and your hardware

Kiozi provides self-ordering software for compatible Android devices and iPad, together with a merchant console. Square is our currently supported POS integration. Additional integrations are planned; no future provider or release date is guaranteed.

You provide compatible devices, a compatible Square Reader for card payments, power, internet connectivity, and an authorized Square merchant account. Review our hardware guidance before buying. Hardware purchased from Square, Amazon, or another third party is subject to that seller’s purchase, return, and warranty terms.

Availability depends on your equipment, network, and connected providers. Maintenance, updates, and interruptions can affect service. We do not promise uninterrupted operation or a particular business result. Contact support if an order or payment status is unclear before attempting another charge.

Free month, plans, and billing

Your eligible free month starts when you first connect your Square merchant account to Kiozi and lasts one calendar month. No Kiozi commission or monthly service charge applies during that period. Access to available, released trial skins is temporary and depends on device compatibility. Square processing fees and third-party hardware costs remain separate. Reconnecting Square or adding a kiosk does not restart the trial.

After the trial, your configured service plan applies. The standard transaction plan charges 1% of the order subtotal after discounts, excluding taxes, tips, and service charges, on successful payments, unless you have an individually agreed rate. Kiozi commission is deducted from merchant proceeds and is distinct from a customer-facing kiosk service charge.

An agreed monthly subscription replaces Kiozi transaction commission. The account owner must authorize the exact recurring amount and first billing date before collection. Review your trial dates, plan, and billing status in Service and billing. See the Pricing page for the current offer.

The account owner can request cancellation of future monthly renewals through Service and billing. Canceling before the first subscription attempt prevents the scheduled subscription from starting. Confirmed paid service remains available through its paid period. Cancellation of future billing and a request to refund an existing charge are separate actions.

Refunds and payment disputes

Refunds and chargebacks for payments processed through Square are handled under Square’s applicable terms and procedures. Merchants remain responsible for their customer refund policies and responding to payment disputes.

Square provides payment processing and dispute-management procedures; it does not set a universal seller refund policy. Merchants must communicate their own policies to customers and comply with applicable law and payment-network requirements. Dispute outcomes are determined through the applicable card-issuer and payment-network process, not by Kiozi.

When a customer refund completes, the corresponding Kiozi commission is returned in full for a full refund or proportionally for a partial refund. Pending or failed refunds do not reverse commission. Square’s processing-fee and refund rules remain separate.

For a refund request or disagreement about a Kiozi service charge, contact support@kiozi.ai. Any refund entitlement depends on the applicable service agreement and law; Square’s processing procedures do not determine that entitlement. Square’s chargeback process does not replace the resolution of a contractual disagreement between you and Kiozi.

Skins and custom projects

The included free skin remains available after your trial. Trial-only skin access expires at the end of the eligible period; purchased or granted skins remain in your library. Skin availability depends on the device and orientation. Skin purchases are separate from Kiozi service fees and provide a license to use the design with Kiozi, rather than ownership of Kiozi’s software.

Customizable skins start at $99 USD. The final price and project scope are agreed before work begins.

Cancellation, refunds, scope, revisions, and delivery terms for custom-skin projects will be specified in a separate agreement signed by Kiozi and the customer before work begins.

Your customers and orders

You are responsible for the products and services your business sells, including menu descriptions and images, prices, taxes, allergen information, availability, fulfillment, and customer communications. Check your menu and enabled checkout options before opening the kiosk to guests.

Your business remains responsible for its customer relationships, refunds, chargebacks, and compliance with laws applicable to its sales. Connecting Square does not transfer those responsibilities to Kiozi.

Content, privacy, and providers

You retain your rights to the menu, branding, and other content you provide. You authorize Kiozi to host, display, and process that content as needed to provide and support the service, and confirm you have the necessary rights to supply it. Kiozi and its licensors retain their rights to the software and designs they provide.

Our Privacy Policy explains how we handle information, retention, and account-deletion requests. You are responsible for notices and permissions required for the customer information you collect or supply through your business.

Square and other connected providers operate under their own applicable agreements. Their services, fees, and decisions are separate from Kiozi’s. Only connect accounts you are authorized to use.

Ending service and changes

You may stop using Kiozi and contact us to close your account. Manage recurring billing separately through Service and billing; uninstalling the app or disconnecting a device alone does not request cancellation. Account closure does not erase amounts already owed, unresolved payments, or recordkeeping obligations.

We may restrict access when necessary to address fraud, security risks, unlawful use, or a material breach of these terms. Contact support to resolve an access issue. Data retention and deletion follow our Privacy Policy and applicable requirements.

We may update these terms as the service changes and will identify the updated date on this page. Material changes to your service or billing terms will be communicated before they take effect, with consent obtained where required. Updates do not retroactively change a signed custom-project agreement.

Contact and concerns

For questions about these terms, billing, or a disagreement concerning Kiozi, contact us with the relevant account and transaction details. This contact process does not restrict any rights or remedies available under applicable law.