How is the 1% commission calculated?+
The standard rate is 1% of the order subtotal after discounts, excluding tax, tips, and service charges, for a successful payment. For example, a $20 eligible subtotal has a $0.20 Kiozi commission. Your business may have an individually agreed rate. Commission is deducted from merchant proceeds.
Do I pay both monthly and transaction fees?+
No. Your Kiozi service uses either a transaction commission or a fixed monthly subscription. The monthly plan has 0% Kiozi transaction commission. Square’s payment processing fees remain separate on either plan.
What happens when my free month ends?+
Your configured Kiozi service plan applies after the trial. Monthly billing requires the owner to authorize the exact recurring amount and first billing date before collection. Your merchant account shows your trial dates and billing status. Reconnecting Square or adding another kiosk does not restart the trial.
Are all skins included forever?+
The included free skin remains available. Your trial lets you try released, compatible trial skins. Trial access does not give permanent ownership: after it ends, purchased or granted skins remain available, while trial-only skins return to the free skin. Customizable skins start at $99 USD, with the final price confirmed for your requested scope. Skin purchases are separate from service fees. Optional skin pricing and availability are shown in the Skin Store.
What happens if a customer gets a refund?+
Kiozi commission applies to successful transactions. When a customer refund completes, the corresponding commission is returned: all of it for a full refund, or proportionally for a partial refund. Pending or failed refunds do not reverse commission. Square’s own processing fee and refund terms are separate.
Is commission the same as a customer kiosk fee?+
No. Kiozi commission reduces the merchant’s payout. An optional kiosk service charge increases the customer’s bill and is collected by the merchant. It is a separate setting from your Kiozi pricing plan.
Can I manage my monthly subscription?+
The account owner can manage recurring payment authorization and request cancellation of future renewals in Service and billing. Canceling before the first subscription attempt prevents the scheduled subscription from starting. Confirmed paid service remains available through its paid period.