Information used by Kiozi
Kiozi uses your verified phone number to sign you in and connect your staff access. Merchant registration may include your name, email address, and company name. Kiozi also stores merchant and location identifiers, kiosk settings, menu content, uploaded media, and order and payment records needed to operate the service.
Customer orders and rewards
A participating merchant may collect order details and information entered for checkout or rewards, such as a phone number. Kiozi uses this information to fulfill the order or provide the requested rewards service. The merchant manages its customer relationship and Square records.
Service providers and permissions
Kiozi uses Google Firebase for authentication, cloud storage, and backend services, and Square for connected merchant services and payment processing. Relevant information is shared with these providers to deliver those services. Square processes card payments and may use device location and reader permissions. Kiozi does not ask you to enter your Square password into the kiosk; Square sign-in opens Square’s own page.
Storage and retention
Account information is stored while needed to provide account access. Deleting your Kiozi account removes your sign-in identity, registration profile (including your name, email address, company name, and account phone number), and staff connection.
Billing and transaction records associated with your account are retained for 90 days after account deletion. Records that must be retained longer to comply with legal obligations or resolve an ongoing dispute are kept for the required period. Shared merchant records and other staff accounts are separate from your personal login. Deleting your Kiozi account does not delete your Square account or records held independently by Square or the merchant.
The kiosk may also store local configuration and cached menu content. Account deletion does not erase the device’s local storage; you can clear app data through your device settings.
Delete your Kiozi account
You can request deletion of your Kiozi account and associated personal data without installing or opening the app. These instructions apply to Kiozi on Android and iPad.
1. Send a deletion request. Email support@kiozi.ai with the subject Kiozi account deletion request.
2. Identify your account. Include the phone number you use to sign in, with its country code. If available, send your request from the email address on your Kiozi profile. Do not send your password, SMS verification code, or payment card details.
3. Confirm ownership. Our support team may contact you to verify that the account belongs to you before processing deletion. If you no longer have access to your registered phone number, explain this in your email so we can help with verification.
What is deleted or kept? Deletion removes your Kiozi sign-in identity, registration profile, and staff connection. Billing and transaction records are retained for 90 days after deletion, subject to the exceptions described in Storage and retention.
If you are the last connected owner, account deletion also disconnects the merchant’s Square integration. Merchant billing is managed separately; contact support for help with billing or subscription cancellation. Your Square account is not deleted.
You can also use Delete my account in Set up this kiosk on supported app versions, then type Delete to confirm. You can manage device permissions in Android or iPad settings. For deletion of customer order or rewards records held by a merchant, contact that merchant or email us for assistance.